This policy applies to all products purchased from www.littlecasa.store

Free Shipping in the United States & Canada for most regions.

Delivery

Most orders are processed within 1-2 days. Your order will usually arrive within 4-12 business days. As soon as we have handed over your order to our carrier, you will receive a shipping confirmation by e-mail.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email. We do not ship on, Sunday or Local/Public Holidays.

Risk of Loss

All items purchased are made pursuant to a shipment contract with our carrier. This means that the risk of loss and title for such items pass to you upon our delivery of your order to our carrier. If you do not receive your order within 20 working days from the date of dispatch, please contact us. We would request that you contact as soon as possible and within 45 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement. 

My delivery is damaged, what can I do?

If you have received a defective item, please email us within 48 hours of delivery and attach pictures of the damaged item so that the damage can be checked. Please do not dispose of the item until you have heard back from us. No complaint can be considered unless clear proof can be given that the product(s) are faulty or damaged.

Address Changes

We are unable to change or update a shipping address once an order has been shipped. Please be sure to check your shipping details prior to submitting your order and to send us an email before your order is shipped if you need to change your address.

Delays

We will use all reasonable endeavors to ensure these above-mentioned times are met. However, we cannot guarantee or be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions.

Orders Returned to Us

If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.

Import Duties and Taxes

When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. If these charges are unpaid, your order may be returned to us, and we will be unable to refund shipping costs. There may also be costs associated with the return to us, which will be deducted from any refund value. In certain situations, your order may be destroyed by customs if duties and taxes are not paid. In this instance, we cannot refund product or shipping costs for these reasons.

Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. You may also need to provide specific documentation for clearance of your order, once it arrives in your destination country. This may vary from country to country, and we ask that you contact your local customs office for additional information before placing an order. We cannot refund any shipping costs should your order be returned for any of these reasons.

COVID-19 SHIPPING UPDATES

Please note that our goods are delivered from different fulfilment centers. Certain goods purchased during this time may be delayed due to business interruptions due to local regulations regarding the Coronavirus. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time.

Questions

Still have questions about shipping?

Contact customer service at hello@littlecasa.store.