This policy applies to all products purchased from www.littlecasa.store
Cancellations
We endeavor to provide the best Customer Service possible and to dispatch your order within 24 hours of it being placed. Once your item has been dispatched, you will receive an email to the e-mail address you placed your order with. However, this also means that if your order has already been dispatched, we are unable to amend or cancel the order.
If you have placed an order in error or made a mistake on an order, you need to contact our Customer Services team as soon as possible via the web chat within one hour of the order being placed to let us know to amend or cancel the order before it is dispatched.
If your order has already been dispatched, we are unable to amend or cancel the order until you have returned the order to us.
You can check the status of your order in your account by viewing your most current order.
Returns
Before you request or arrange return of product(s), please read the below information carefully. You may Return any Delivered product(s) you have purchased within 14 working days of Delivery, for any reason (including if you simply change your mind). To do so you must notify us in writing via email or post within 14 working days of Delivery. If you are Returning a product(s) for any reason, except damage or manufacturer defect, you must pay the costs of Returning the product(s) to us.
We will not accept Returns or Cancellations if the product(s) have been damaged, altered or by altering or customizing the product(s) in any way that could be deemed as you are using or treating the product(s) as your own. While in your possession, you must keep any product(s) you intend to Return to us in good condition. Product(s) must be Returned in the same condition as they were delivered. Care must be taken to ensure the Return product(s) are packed well to avoid damage or loss of parts in transit. Product(s) Returned which cannot be re-sold as new due to damage or wear and tear or missing component parts may be subject to a reduction in the Refund given.
Chargers might apply for certain return. Please contact us to learn more.
Our standard returns policy for item(s) bought is 14 days and to qualify for a full refund the item must be:
- unused,
- in its original packaging,
- in a resellable condition,
- complete and contain all parts as purchased,
- accompanied by a valid proof of purchase, and
- returned to us within 14 days of purchase.
Little Casa will try to ensure that products are completed and delivered within the estimated lead time advised at time of purchase. However, delays do occasionally arise due to production or shipping issues, out of our control. If a delay occurs, Little Casa will communicate to you, the customer as soon as the new estimated delivery date is confirmed, however, this does not mean you have the right to cancel such an order if it is beyond the estimated time frame.
Refunds
Refunds will be processed within 14 days. Where exchange rates of currency are involved, the Refund will be made in the currency used to pay at the current exchange rate, if applicable. Little Casa does not accept responsibility for any loss or gain caused by changes in the exchange rate between the time of Ordering and the time of issuing the Refund.
Late or missing refunds
If you haven’t received a refund within 14 days of us notifying you about your refund being issued, please, check your bank account again and contact your bank or credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us.
Charges will apply for certain returns.
Please contact us to learn more.
Questions
Still have questions about returns?
Contact customer service at hello@littlecasa.store.
